UnigineEditor问题

If UnigineEditor displays an error saying that the license for the current version is not found, this may be caused by either of the following reasons:：

If UnigineEditor displays an error saying that the license for the current version is not found, this may be caused by either of the following reasons:如果UnigineEditor显示一个错误，说没有找到当前版本的许可证，这可能是由于以下原因之一：

• SDK is not activated. Go to the SDKs tab and click the Activate button for the required SDK.SDK未激活。转到 SDKs 选项卡，点击所需SDK的 Activate 按钮。

  

• You might be logged off. Check SDK Browser for error messages:您可能已注销。检查SDK浏览器以获取错误消息：

  

  Click Ok and sign in to continue working.点击 Ok 并登录继续工作。

• SDK Browser is opened twice on your computer or your account is used by someone else. Close any extra running instances.SDK Browser 在您的计算机上打开两次或您的帐户已被他人使用。关闭任何额外的运行实例。

SDK Browser should be running, when you work in UnigineEditor. Otherwise, you may encounter the following error: "Failed to get license information: connection with SDK Browser was lost."当您在UnigineEditor中工作时， SDK浏览器应该正在运行。否则，您可能会遇到以下错误："Failed to get license information: connection with SDK Browser was lost."

Re-open SDK Browser and log in to continue working.重新打开SDK浏览器以继续工作。

注意

If the problem persists, ensure that your antivirus software is not blocking the connection between UnigineEditor and SDK Browser.如果问题仍然存在，请确保您的防病毒软件没有切断 UnigineEditor 和 SDK Browser 之间的连接。

All seats available for your company under the current license are allocated to users. Request the user with the Company Admin role to reallocate a seat for you.在当前许可下，贵公司可用的所有 座位都分配给用户。请求具有 Company Admin 角色的用户为您重新分配座位。

You may encounter the following error: "Failed to connect to SDK Browser: SSL verification failed."您可能会遇到以下错误："Failed to connect to SDK Browser: SSL verification failed."

In this case the following should be checked:在这种情况下，应检查以下内容：

• Ports and firewall settings. UNIGINE SDK Browser uses TCP Port 33333 by default to communicate with UNIGINE Editor, so make sure it is available.端口和防火墙设置。 UNIGINE SDK浏览器默认使用TCP33333端口与UNIGINE Editor通信，请确保该端口可用。

  Sometimes TCP Port 33333 may be occupied by other software (for example, Goodsync server, Yeelight solutions, etc.), or antivirus software can block this port.有时TCP 33333端口可能被其他软件占用（例如Goodsync服务器、Yeelight解决方案等），或遭杀毒软件拦截。

  To check all open TCP ports, you can use:检查所有开放TCP端口的方法：

  • On Windows - Resource Monitor, a built-in utility. You can open it via the Start menu, or from Task Manager's Performance tab and sort by Port to see if SDK Browser is the only user of this port.Windows系统：使用内置工具"资源监视器"：可通过开始菜单打开，或在任务管理器的"性能"选项卡中启动，按端口排序查看SDK Browser是否为该端口的唯一使用者

    

    Checking the port used by SDK Browser in Resource Monitor资源监视器中检查SDK Browser使用的端口

  • On Linux - the following command:Linux系统：执行以下命令：

    源代码

    sudo netstat -nltup

  If this is the case, close the program that uses TCP Port 33333, and start UNIGINE SDK Browser.若发现端口被占用，请关闭使用TCP 33333端口的程序后重新启动UNIGINE SDK Browser。

• A certain application may block communication between SDK Browser and Editor. To check if this is the issue, boot into a safe mode (for example, Windows 10 safe mode (with Networking)) and try to run SDK Browser and Editor. SDK Browser can load a little bit slower here, please wait. If there are no errors, that would mean that some application running in normal Windows boot is blocking communication between SDK Browser and Editor.某些应用程序可能会阻止SDK浏览器与编辑器之间的通信。要检查是否存在此问题，请引导至安全模式（例如， Windows 10安全模式（具有网络连接）），然后尝试运行SDK浏览器和编辑器。 SDK浏览器在这里的加载速度可能会稍慢，请稍候。如果没有错误，则意味着某些在正常Windows引导下运行的应用程序阻止了SDK浏览器与编辑器之间的通信。

If your problem still exists, address the support.如果问题仍然存在，请解决支持。