UnigineEditor Issues
This section provides information on typical errors displayed in UnigineEditor and explains how to fix them.
Editor Errors#
License for current version is not found#
If UnigineEditor displays an error saying that the license for the current version is not found, this may be caused by either of the following reasons:
-
SDK is not activated. Go to the SDKs tab and click the Activate button for the required SDK.
-
You might be logged off. Check SDK Browser for error messages:
Click Ok and sign in to continue working.
-
SDK Browser is opened twice on your computer or your account is used by someone else. Close any extra running instances.
Failed to get license information#
SDK Browser should be running, when you work in UnigineEditor. Otherwise, you may encounter the following error: "Failed to get license information: connection with SDK Browser was lost."
Re-open SDK Browser to continue working.
Your license does not have more seats#
All seats available for your company under the current license are allocated to users. Request the user with the Company Admin role to reallocate a seat for you.
Failed to connect to SDK Browser#
You may encounter the following error: "Failed to connect to SDK Browser: SSL verification failed."
In this case the following should be checked:
- Ports and firewall settings. UNIGINE SDK Browser uses TCP Port 33333 by default to communicate with UNIGINE Editor, so make sure it is available.
Sometimes TCP Port 33333 can be occupied by Goodsync server, or antivirus software can block this port.
To check all open TCP ports, you can use:- On Windows - Resource Monitor, a built-in utility. You can open it via the Start menu, or from Task Manager's Performance tab.
Checking the port used by SDK Browser in Resource Monitor - On Linux - the following command:
Source code
sudo netstat -nltup
- On Windows - Resource Monitor, a built-in utility. You can open it via the Start menu, or from Task Manager's Performance tab.
- A certain application may block communication between SDK Browser and Editor. To check if this is the issue, boot into a safe mode (for example, Windows 10 safe mode (with Networking)) and try to run SDK Browser and Editor. SDK Browser can load a little bit slower here, please wait. If there are no errors, that would mean that some application running in normal Windows boot is blocking communication between SDK Browser and Editor.
If your problem still exists, address the support.
UNIGINE logs errors to the console and the main log file (stored in <UserProfile>/AppData/Local/Unigine_SDK_Browser for Windows or .local/share/Unigine_SDK_Browser for *nix systems), so you can check there for more information.
Performance Drop#
The antivirus always-on protection feature can cause a significant performance drop. There are two ways to solve this issue:
- Add the project directory as an exclusion. You can make the antivirus ignore certain directories and fix the issue.
- Disable the antivirus. However, keep in mind that disabling the protection system makes your system unprotected from web threats. Therefore, ensure alternative protection.