UnigineEditor Issues

If UnigineEditor displays an error saying that the license for the current version is not found:

check SDK Browser for error messages. You might be logged off:

Please also check that SDK Browser isn't opened twice on your computer and your account isn't used by anyone else.

SDK Browser should be running, when you work in UnigineEditor. Otherwise, you may encounter the following error: "Failed to get license information: connection with SDK Browser was lost."

Re-open SDK Browser to continue working.

You may encounter the following error: "Failed to connect to SDK Browser: SSL verification failed."

In this case the following should be checked:

• Ports and firewall settings. UNIGINE SDK Browser uses TCP Port 33333 by default to communicate with UNIGINE Editor, so make sure it is available.
  Sometimes TCP Port 33333 can be occupied by Goodsync server, or antivirus software can block this port.
  To check all open TCP ports, you can use:
  • On Windows - Resource Monitor, a built-in utility. You can open it via the Start menu, or from Task Manager's Performance tab.
    
    Checking the port used by SDK Browser in Resource Monitor
  • On Linux - the following command:
    Source code

    sudo netstat -nltup

  If this is the case, close the program that uses TCP Port 33333, and start UNIGINE SDK Browser.
• A certain application may block communication between SDK Browser and Editor. To check if this is the issue, boot into a safe mode (for example, Windows 10 safe mode (with Networking)) and try to run SDK Browser and Editor. SDK Browser can load a little bit slower here, please wait. If there are no errors, that would mean that some application running in normal Windows boot is blocking communication between SDK Browser and Editor.

If your problem still exists, address the support.