park.sungsoo Posted August 13, 2019 Share Posted August 13, 2019 Editor : Unigine 2 Engineering Version : 2.8.0.1 When Click Edit Content Button, Splash image is shown. But the editor window will not pop up even after time passes. For reference, there was no problem until version 2.7, and the same problem occurs with a new installation. I'll provide more information if you need it. Thank you. Link to comment
morbid Posted August 13, 2019 Share Posted August 13, 2019 Hello Sung-Soo, At first let's clear Editor configuration: Go to C:\Users\%username%\AppData\Local\Unigine\Editor Copy editor1.1.cfg file to the other folder (I'd like to take a look at the file if it was malfunctioning) Delete the file from ...Unigine\Editor folder Restart the Editor If this doesn't help I'll need additional information: Please, send a DxDiag file: open dxdiag.exe, click Save All Information and attach the resulting DxDiag.txt file. I also need a log file after unsuccessful Editor Launch, the file is stored in the <your_project>/bin/ folder. Thank you. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
park.sungsoo Posted August 13, 2019 Author Share Posted August 13, 2019 Thank you for answer. I proceeded to the above, but it still doesn't work. Attachment is attached. Thank you. DxDiag.txt log.html Link to comment
morbid Posted August 13, 2019 Share Posted August 13, 2019 Thanks. Please check if you can load any sample from the SDK Browser with 2.8.0.1 SDK. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
park.sungsoo Posted August 13, 2019 Author Share Posted August 13, 2019 Same. Nothing happens after printing the splash image. Thank you. Link to comment
morbid Posted August 13, 2019 Share Posted August 13, 2019 Sorry, I meant the engine itself. Please, choose any sample and hit "Run" button. Thanks. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
park.sungsoo Posted August 13, 2019 Author Share Posted August 13, 2019 Run is working. And My 2.8 projects are working, too. Thanks. Link to comment
morbid Posted August 14, 2019 Share Posted August 14, 2019 Can you please check the following: When you setup the project you have chosen x86 and x64, right? Can you reproduce this on another computer? Currently you have two SDK editions. Which one (or both) is installed? We still couldn't reproduce this in our test environment. Thanks. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
park.sungsoo Posted August 14, 2019 Author Share Posted August 14, 2019 1. Yes. 2. Another pc is same. 3. both installed(answer2 : another pc is both installed,too) - engineering, entertainment. thanks. Link to comment
morbid Posted August 14, 2019 Share Posted August 14, 2019 Okay. Which SDK is set as default one? Can you send me a screenshot with SDK tab? May I ask you to make a video where we can see the whole process from clicking "Edit" button to the Editor shutdown Can you send me DxDiag from the second PC where you reproduced this? Are you using any custom (not Windows defender) anti-malware soft? Thank you. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
park.sungsoo Posted August 14, 2019 Author Share Posted August 14, 2019 1.2.4. mp4 file include 4. Ahnlab v3 vaccine but turn off every condition. 3. attached. Thanks. _DS[20190814-150044].mp4 KimSungmin_DxDiag.txt Link to comment
morbid Posted August 14, 2019 Share Posted August 14, 2019 Could you please try temporarily fully disable Ahnlab v3 vaccine and check if it already had added Unigine Editor to the blocked/suspicious applications? Thanks. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
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