Jump to content

Editor is not working(2.8.0.1)


photo

Recommended Posts

Editor : Unigine 2 Engineering

Version : 2.8.0.1

When Click Edit Content Button, Splash image is shown. 

But the editor window will not pop up even after time passes.

For reference, there was no problem until version 2.7, and the same problem occurs with a new installation.

I'll provide more information if you need it.

Thank you.

 

Link to comment

Hello Sung-Soo,

    At first let's clear Editor configuration:

    1. Go to C:\Users\%username%\AppData\Local\Unigine\Editor
    2. Copy editor1.1.cfg file to the other folder (I'd like to take a look at the file if it was malfunctioning)
    3. Delete the file from ...Unigine\Editor folder
    4. Restart the Editor

    If this doesn't help I'll need additional information:

    1. Please, send a DxDiag file: open dxdiag.exe, click Save All Information and attach the resulting DxDiag.txt file.
    2. I also need a log file after unsuccessful Editor Launch, the file is stored in the <your_project>/bin/ folder.

    Thank you.

    How to submit a good bug report
    ---
    FTP server for test scenes and user uploads:

    Link to comment

    Can you please check the following:

    1. When you setup the project you have chosen x86 and x64, right?
    2. Can you reproduce this on another computer?
    3. Currently you have two SDK editions. Which one (or both) is installed?

    We still couldn't reproduce this in our test environment.

    Thanks.

    How to submit a good bug report
    ---
    FTP server for test scenes and user uploads:

    Link to comment

    Okay.

    1. Which SDK is set as default one? Can you send me a screenshot with SDK tab?
    2. May I ask you to make a video where we can see the whole process from clicking "Edit" button to the Editor shutdown
    3. Can you send me DxDiag from the second PC where you reproduced this?
    4. Are you using any custom (not Windows defender) anti-malware soft?

    Thank you.

    How to submit a good bug report
    ---
    FTP server for test scenes and user uploads:

    Link to comment
    ×
    ×
    • Create New...