908317477 Posted August 4, 2019 Share Posted August 4, 2019 for a long time ,No response. if I turn it off. He'll make a mistake. Link to comment
morbid Posted August 5, 2019 Share Posted August 5, 2019 Hello, Can you run the engine? Does samples from the SDK Browser work? Could you please provide additional info: Windows 10 version (build number) GPU model and driver version Installed Anti-Malware software Installed Visual Studio version As you can see Windows reports error connected to the Just-In-Time Debugger. If it's turned on in your Visual Studio I suggest disabling it (In VS go to Tools -> Options -> Debugger). Thanks! How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
morbid Posted August 6, 2019 Share Posted August 6, 2019 Can you reproduce crash/hang with a new project? Let's check if something in your data folder causes this: Turn off the Editor Open project folder Open data folder Delete .runtimes folder Delete guids.db file Press edit content button How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 6, 2019 Author Share Posted August 6, 2019 NO May not. When I made a mistake, I built a new project.New projects Still unable to start Edit Content 。 When I use Edit Code. There's a little detail. Click 确定 It can run. And In addition, I encountered a serious mistake. today,I am try add attributes to nodes.,When I drag the. prop file to the properties dialog box. Direct collapse. After that, I use visual studio ,no matter how I open the project, It always prompts such errors. please,help me,There is no way to edit it now. Link to comment
morbid Posted August 6, 2019 Share Posted August 6, 2019 6 minutes ago, 908317477 said: NO May not. I'm sorry, what did you mean? Can you reproduce this issue with the new empty project? I also suggest switching to x64 architecture. You can create a new x64 project and copy your source and data folders from this one. If this doesn't help, please send us a test scene: Create a zip archive with your project Upload it to our FTP server or any other file hosting Here's credentials for our FTP: ftp://files.unigine.com user: upload password: iejeePheeH3che How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 6, 2019 Author Share Posted August 6, 2019 3 minutes ago, morbid said: I'm sorry, what did you mean? Can you reproduce this issue with the new empty project? I also suggest switching to x64 architecture. You can create a new x64 project and copy your source and data folders from this one. If this doesn't help, please send us a test scene: Create a zip archive with your project Upload it to our FTP server or any other file hosting Here's credentials for our FTP: ftp://files.unigine.com user: upload password: iejeePheeH3che Now a new project has been built, but it can not be started. Has switched to x64 log_0.html 8 minutes ago, morbid said: 对不起,你的意思是什么?你能用新的空项目重现这个问题吗? 我还建议切换到x64架构。您可以创建一个新的x64项目并从中复制源文件和数据文件夹。 如果这没有帮助,请发送给我们一个测试场景: 使用您的项目创建zip存档 将其上传到我们的FTP服务器或任何其他文件托管 这是我们FTP的凭据: ftp://files.unigine.com 用户:上传 密码:iejeePheeH3che Can we control it remotely? You log on to my computer. Link to comment
morbid Posted August 7, 2019 Share Posted August 7, 2019 x64 project also fails? Please, try removing editor configuration files: C:\Users\%username%\AppData\Local\Unigine\Editor and then restart the Editor. In general, it looks like the problem in your system environment. Can you try launching the Editor on another PC? Is your Windows up to date? Thanks. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 7, 2019 Author Share Posted August 7, 2019 ok x86.dll problem have already been solved。edit content It hasn't been solved yet.。 Now, please tell me how to get the new ball coordinates after pressing the p key and moving the ball. Link to comment
morbid Posted August 7, 2019 Share Posted August 7, 2019 You can see the coordinates of the object in the parameters window. If you accidentally closed it go to Window -> Add Parameters. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 8, 2019 Author Share Posted August 8, 2019 18 hours ago, morbid said: 您可以在参数窗口中查看对象的坐标。如果您不小心关闭它,请转到窗口 - >添加参数。 ok thank you Now I'm officially working on development to unigine 。 Company bought unigine,I'm a developer. The problem that the editor could not be opened before.It's still unresolved.But when I think about it, we'll go on with it. Do you have a wechat or mailbox? My wechat is 18845794103 (china); There may be many problems in the future. I need to consult you. Link to comment
morbid Posted August 8, 2019 Share Posted August 8, 2019 We have two official support channels: This forum Support helpdesk at https://developer.unigine.com/support. Access to this service depends on your license. The editor issue is disturbing. Can you say, which of proposed action have you tried? I offered the following: Clearing data folder Updating Windows Removing Editor config files Changing project architecture Using other PC If the issue is not in your PC, please, send us archived project. Thank you. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
morbid Posted August 13, 2019 Share Posted August 13, 2019 Hello, Any updates? If the editor is still not working, please, send us dxdiag file: Open DirectX Diagnostic tool (dxdiag) Click Save All Information Send me the saved DxDiag.txt file Thanks. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 14, 2019 Author Share Posted August 14, 2019 ok editor issues. I am try to clearing data folder.and updating windows. At present, there is no time to solve this problem. Get stuck Study of Particle Systems, My colleagues,Get stuck study of camera Systems, also Unigine Manual Very difficult to read. unigine treats new couples It's very unfriendly. Link to comment
morbid Posted August 15, 2019 Share Posted August 15, 2019 15 hours ago, 908317477 said: also Unigine Manual Very difficult to read. unigine treats new couples It's very unfriendly. We recently updated our YOUKU channel, please, check our tutorials: https://i.youku.com/i/UNjQzMDM5MjE5Mg==/videos?spm=a2hzp.8253869.0.0 This month we're going to add Chinese subtitles to these videos. Could you please specify where you're encountering issues as a novice in Unigine? Is documentation missing something? Thank you. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 15, 2019 Author Share Posted August 15, 2019 Simply put, I want to find a function, often need to see a lot of content in different directories. One thing, in different chapters. For example, I haven't found a function to get the three-dimensional coordinates or angles of the nodes yet. I want the object to rotate at 45 degrees and then go on walking. But the choice in the example is the FPS method.I think it is the most basic operation to get all kinds of parameters of a node.In the code.But it's hard to find. Now, I have a question about the editor. I did this when I restarted my computer.I built a new project, and then I copied all the files of the project. Then I started Edit content, This ok,I started it about five times in a row.They can all work normally. About a minute later, Edit content startup failed. Then I delete all the files of the project and replace the previous copies,Use the files you just copied. It failed to start.Therefore, the failure of startup should have nothing to do with the project file. this is my dxdiag DxDiag.txt Link to comment
morbid Posted August 16, 2019 Share Posted August 16, 2019 If you have questions about API, you can ask them here. Now to the editor: Is the error the same as you described in the first message? Can you send us the content (data folder) that causes this crash? I've left FTP login data above (you can use any other file hosting as well). Can you send us a log file after the crash? We releasing new 2.9 version soon, I'd like to suggest updating and checking if this crash will appear with the latest Editor version. Thank you. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 16, 2019 Author Share Posted August 16, 2019 1 minute ago, morbid said: 如果您对API有疑问,可以在这里询问。 现在给编辑: 错误是否与您在第一条消息中描述的相同? 你能告诉我们导致这次崩溃的内容(数据文件夹)吗?我上面已经保留了FTP登录数据 (您也可以使用任何其他文件托管)。 崩溃后 你能给我们发一个日志文件吗? 我们很快发布了新的2.9版本,我想建议更新并检查此崩溃是否会出现在最新的编辑器版本中。 谢谢。 Editor problem, It's still a question of the past. I did the test. He had nothing to do with the project documents. After the crash, I deleted all project files.Import a brand new project file, still unable to start the editor. So I'm thinking, the editor can't start.Not even initialization was entered. log.html 2 hours ago, morbid said: If you have questions about API, you can ask them here. Now to the editor: Is the error the same as you described in the first message? Can you send us the content (data folder) that causes this crash? I've left FTP login data above (you can use any other file hosting as well). Can you send us a log file after the crash? We releasing new 2.9 version soon, I'd like to suggest updating and checking if this crash will appear with the latest Editor version. Thank you. hello What do you think of this proposal? When I don't know what this parameter means.I just need to put the mouse on the parameters.Press F1,He will be show in the help manual. like QT? Link to comment
908317477 Posted August 19, 2019 Author Share Posted August 19, 2019 On 2019/8/16 at AM11点53分, morbid said: 如果您对API有疑问,可以在这里询问。 现在给编辑: 错误是否与您在第一条消息中描述的相同? 你能告诉我们导致这次崩溃的内容(数据文件夹)吗?我上面已经保留了FTP登录数据 (您也可以使用任何其他文件托管)。 崩溃后 你能给我们发一个日志文件吗? 我们很快发布了新的2.9版本,我想建议更新并检查此崩溃是否会出现在最新的编辑器版本中。 谢谢。 I upgraded 2.9,There's still that problem. Link to comment
morbid Posted August 19, 2019 Share Posted August 19, 2019 Hello, Can we try Team Viewer session? If yes, please specify the time. Our engineers available from 11:00 to 20:00, (GMT +8, Beijing time). You can send me ID and password via personal message. Thanks. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 19, 2019 Author Share Posted August 19, 2019 Certainly. 2019-8-20 18:00 (GMT +8, Beijing time). that is tomorrow afternoon. I'll send you identity information in the evening. Link to comment
908317477 Posted August 19, 2019 Author Share Posted August 19, 2019 7 hours ago, morbid said: Hello, Can we try Team Viewer session? If yes, please specify the time. Our engineers available from 11:00 to 20:00, (GMT +8, Beijing time). You can send me ID and password via personal message. Thanks. My ID has been sent Link to comment
morbid Posted August 20, 2019 Share Posted August 20, 2019 Hello, Our main version for unstable Editor is incorrect system environment. We tried to remove suspicious system variables from system path (Qt and Visual Studio 2017) to eliminate most obvious reasons for Editor crash, but it didn't helped. Also, we tried to compile Qt-based application and this was faulted by unusual C++ runtime error. I suggest the following: Install MSVC redistributable 2013 and 2015 If this doesn't work please use fresh windows 10 installation with clean environment. By clean I mean 1 Visual Studio version and one Qt with MSVC Compiler. Thank you. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 20, 2019 Author Share Posted August 20, 2019 Now the editor is working properly. Has the repair been completed? Is there no MSVC in my computer?If it's a compiler problem, i can quickly reinstall it. If it is a system problem, it will take a long time to reinstall. Link to comment
morbid Posted August 20, 2019 Share Posted August 20, 2019 I'm not sure that this is fixed completely. Clean windows install is the most reliable way to keep work steady. How to submit a good bug report --- FTP server for test scenes and user uploads: ftp://files.unigine.com user: upload password: 6xYkd6vLYWjpW6SN Link to comment
908317477 Posted August 20, 2019 Author Share Posted August 20, 2019 2 minutes ago, morbid said: 我不确定这是完全修复的。 清洁Windows安装是保持工作稳定的最可靠方法。 But I don't understand. Is there any connection between environment variables and restart? Just as I was typing, the editor stopped working again.This is my computer. It's a notebook. This has never happened on the company's desktop computers.All win10 The difference is that my computer uses VMware and loads two Linux systems.There is also a Linux system that you can choose when you boot. And there's a game called arm3.In my steam,If play for a few minutes or so, there will be debugging errors. Link to comment
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