[3D Max] The hierarchical structure to be the same looks different for each character.

[rkh1206]

I have a question.

 
I'm using that Unigine engine 2.4.1 and 3dsmax 2015. 
How can i know for hierarchy structure in exported mesh.

 

I exported two character that have the same hierarchical structure. 
The hierarchical structure to be the same looks different for each character.

 

what's the difference beween 'image_a' and 'image_b' 
so i wonder why this is happening and if there's any elements(difference hierarchy structure)  to affect this. 
how can i sesolve this problem?

 

attached 3dsmax files and screenshot image. 
thanks 

[silent]

Hi,

If you can send us two models - we can check what's the difference between them. Also, you can try to use FBX import and see if this will help in your case.

Thanks!

[rkh1206]

I'll send it to your e-mail!~ Thanks

[silent]

Hi,

Did not received any mail to silent@unigine.com. Could you please resend model?

Thanks!

[morbid]

Hello!

Unfortunately, there is a bug in UnigineMesh plugin for 3ds max. 
By the way, this plugin is no longer supported.

Just use Export -> fbx in 3ds max and then Import -> FBX File in Unigine editor. That should work fine for your case.

Thank you for feedback!