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[SOLVED] Unigine 2.8 Editor K_MODE_EXCEPTION_NOT_HANDLED


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Unigine 2.8 Editor shutdown system when open Project/Editor called K_MODE_EXCEPTION_NOT_HANDLED at Windows 10 with "What call problem: clipsp.sys"

050119-9828-01.dmp - https://drive.google.com/file/d/1kUSFLb6Z1SRr3s9TaPXud13O1Th7TWza/view?usp=sharing
MEMORY.DMP - https://drive.google.com/file/d/14JbodOQHKgg7wg2uT6DfsoPScAHJ0HQl/view?usp=sharing

Edited by maksim.peters
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Hello Maksim,

May I ask you to send us detailed info on your system? I'd like to know:

  • Windows version
  • Installed hardware and drivers

We have a public holiday from 1st to 5th of May, so our dev team will be available next week only.

Meanwhile, could you try updating Windows 10 (if its not up-to-date) and major drivers (chipset, GPU, sound adapter)?

Thank you.

How to submit a good bug report
---
FTP server for test scenes and user uploads:

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DxDiag.txt

I think there you can find all what you want. This file created before update drivers. After updating GPU Driver, Audio Driver, Chipset driver I anyway get this error.

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Hello Maksim,

Thanks for the info. The error you've faced could be caused by hardware issues or antivirus software. I can suggest the following:

  • Checking HDD health status
  • Checking RAM to see if the module is malfunctioning
  • Stressing GPU with benchmark
  • Uninstalling or disabling antivirus software
  • Checking UnigineEditor on other Windows PC

Thanks!

 

How to submit a good bug report
---
FTP server for test scenes and user uploads:

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  • morbid changed the title to [SOLVED] Unigine 2.8 Editor K_MODE_EXCEPTION_NOT_HANDLED
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